Shipping Policy

Effective Date: June 30, 2026

Thank you for shopping with CanniCare Wellness. We are committed to processing and shipping your order as quickly and efficiently as possible. Please review our Shipping Policy below to understand how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

During periods of high order volume, promotions, or holidays, processing times may be extended. We appreciate your patience and understanding.

Shipping Methods

We partner with trusted shipping carriers to deliver your order safely and efficiently.

Available shipping options and estimated delivery times will be displayed during checkout based on your shipping address.

Delivery estimates begin once your order has been shipped and do not include processing time.

Shipping Rates

Shipping charges are calculated at checkout based on factors including:

  • Shipping destination
  • Package weight and dimensions
  • Selected shipping method
  • Applicable promotions or free shipping offers

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates are provided by the shipping carrier and may take up to 24 hours to become active.

Delivery Times

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery may be delayed due to factors beyond our control, including:

  • Severe weather
  • Carrier delays
  • High shipping volume
  • Customs inspections (for international shipments, if applicable)
  • Natural disasters or other unforeseen events

CanniCare Wellness is not responsible for delays caused by shipping carriers.

Incorrect Shipping Information

Please ensure your shipping information is complete and accurate before placing your order.

We are not responsible for orders delayed, returned, or delivered to an incorrect address due to inaccurate information provided by the customer.

If you notice an error after placing your order, please contact us immediately at
contact@cannicarewellness.com. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at contact@cannicarewellness.com.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Claims may require photographs of damaged packaging or other supporting information.

    Returned Shipments

    Packages returned due to:

    • Incorrect shipping address
    • Failed delivery attempts
    • Refused delivery
    • Unclaimed packages

    may be subject to additional shipping charges before reshipment.

    If you choose not to have the order reshipped, any eligible refund will be processed in accordance with our Return & Refund Policy, less any applicable shipping or handling costs.

    International Shipping

    If international shipping is available, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their destination country.

    Delivery times for international shipments may vary depending on customs processing.

    CanniCare Wellness is not responsible for delays caused by customs authorities

    Shipping Restrictions

    Certain products may not be available for shipment to specific states, territories, or countries due to applicable laws and regulations.

    We reserve the right to cancel or refuse any order that cannot be legally fulfilled.

    Order Issues

    If you experience any problems with your shipment, including missing items or delivery concerns, please contact us within 7 days of the recorded delivery date so we can assist you promptly.

    Policy Updates

    We reserve the right to update this Shipping Policy at any time without prior notice.

    Any changes will become effective immediately upon posting to this page. Please review this policy periodically for updates.

    Contact Us

    If you have any questions regarding shipping or your order, please contact us:

    CanniCare Wellness

    Email: contact@cannicarewellness.com

    Our customer support team will be happy to assist you.