Return & Refund Policy

Effective Date: June 30, 2026

At CanniCare Wellness, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy to understand your options for returns, refunds, and exchanges.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item:

  • Is unused and in its original condition.
  • Is returned in its original packaging with all included accessories, inserts, and documentation.
  • Is accompanied by proof of purchase or your order number.

To initiate a return, please contact us at contact@cannicarewellness.com before sending your item back.

Non-Returnable Items

For health, safety, and hygiene reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Opened or used wellness products
  • Consumable products that have been opened
  • Gift cards
  • Clearance or final sale items
  • Personalized or customized products
  • Products marked as non-returnable at the time of purchase

We reserve the right to refuse returns that do not meet these eligibility requirements

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery by emailing contact@cannicarewellness.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

After reviewing your claim, we may offer a replacement, store credit, or refund, depending on the circumstances.

Return Authorization

Before returning any product, you must obtain return authorization from our customer support team.

Returns sent without prior authorization may not be accepted or processed.

Return instructions will be provided after your request has been approved.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Original shipping charges are non-refundable unless the return is the result of our error.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider or financial institution.

Exchanges

We only replace items that are damaged, defective, or incorrectly shipped.

If you wish to exchange an eligible item, please contact our customer support team to discuss available options.

    Order Cancellations

    Orders may be canceled only if they have not yet entered processing or shipment.

    If you need to cancel an order, please contact us immediately at contact@cannicarewellness.com.

    Once an order has been processed or shipped, it cannot be canceled and must follow the return process, if eligible.

      Refused or Undeliverable Shipments

      Orders that are refused, returned due to an incorrect shipping address, or deemed undeliverable may be subject to return shipping fees or restocking charges.

      Any eligible refund will be processed after deducting applicable shipping and handling costs

      Promotional Items

      If a returned order qualified for a promotional discount or free gift, the value of the promotion may be deducted from the refund if the return causes the order to no longer meet the promotional requirements.

      Chargebacks

      If you have any issues with your order, we encourage you to contact us first so we can work toward a fair resolution.

      Initiating a chargeback without first contacting us may delay the resolution of your request.

      Policy Updates

      CanniCare Wellness reserves the right to modify this Return & Refund Policy at any time without prior notice.

      Changes become effective immediately upon posting to this page.

      Contact Us

      If you have any questions about returns, refunds, or exchanges, please contact us:

      CanniCare Wellness

      Email: contact@cannicarewellness.com

      We are committed to providing excellent customer service and will make every effort to resolve your concerns promptly.